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Reporting & Analytics

 Make Informed Decisions

In order to make informed decisions you need real time access to vital customer data. Commence CRM offers comprehensive reporting that lets you quickly access historical and interactive data and gain deep insight into your business. Customizable ad-hoc reports combined with a graphical representation of sales, marketing and customer service information enables management to get a clear picture of what’s happening across the organization.


  • Real time business intelligence on demand
  • Library of pre-built reports for sales, marketing and customer service
  • Powerful ad-hoc report generator with report exporting
  • Analytics delivers graphical representation of business climate
  • Respond quickly to changing market conditions

Core features:

Real time Interactive Dashboard

View account status, identify new opportunities, manage the sales pipeline and the efficiency of your sales team

 

Multi-level reporting

Pre-built, ad-hoc and graphical reporting help you to make informed business decisions

Create powerful, custom reports

Built in report generator enables the creation of customer reports

Historical Trending

Identify issues and take appropriate action before they impact your business

Complete business visibility from summary to detail

Monitor the effectiveness of sales opportunities, marketing programs and service ticket management

Analyze Business Issues Quickly and Efficiently

Graphical analysis provides a quick view of deal flow, win/loss analysis, average deal size and more


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Benefits:


Commence CRM provides you with pre-built, point and click, text based, and graphical reports for all applications from contact management, sales and marketing to projects and accounting. A built in report generator enables you to create reports against any data in the system including customer fields. The analytics package provides additional sales, marketing and customer service indicators to help you make informed business decisions.